Deliveries

/Delivery deadlines and costs

The delivery conditions vary according to the carrier you choose and the country of destination. All orders placed before 11:00 am (excluding weekends and holidays) are shipped the same day. If the order is placed after 11:00 am, it will be shipped on the next working day.

For metropolitan France, standard shipping costs are offered above 150€. Several modalities are possible:
- La Poste Colissimo without signature - 6€: Delivery in 2 to 3 working days.
- Chronopost drop off point - 4€: Delivery in 2 to 3 working days.
- TNT Express delivery - 8€: Delivery the next working day
- Pick up in M. Moustache shops - Free: Delivery in 2 working days

For the Dom Tom:
- DHL International - 20€: Delivery in 15 to 20 working days. Note that the carrier may ask you to adjust the amount of sea grant at the time of delivery.

For Europe:
- Mondial Relay (Belgium, Germany, Luxembourg, Spain) - 4€: delivery in 2 to 3 working days. / Free shipping from 150€.
- at home delivery (Fedex or DHL): 8€: delivery in 3 to 5 working days.
- DHL Switzerland / Norway / Liechtenstein - 12.50€: Delivery in 3-5 working days. / Free shipping from 200CHF.
- FedEx UK (including customs fees) - 20€ : delivery in 3-5 working days. / Free shipping from 200£.

For the rest of the world:
- United-States - 12$ : delivery in 3-5 working days / Free shipping from 200$.
- DHL Monde - 20€: Delivery in 3 to 5 working days.

👉 All purchases, aka imports, from outside the EU, in bulk or individual items, may be subject to varying import duties, taxes, and VAT at local rates and customs clearance charges by the carrier.
👉 Orders placed outside the EU are tax free. VAT can be charged by the carrier after delivery.

For administrative reasons, we are unfortunately not yet able to deliver to Russia.

When will I receive my order ?

Your order is dispatched the same day of the purchase, provided that it has been placed before 11:00 am (excluding weekends and holidays). You can find our different deliveries deadlines by clicking here.

Where is my order ?

Once your order is sent, you will be informed/e by email. You will then receive the tracking number provided by the carrier you have selected during the purchase.

To follow the delivery status of your order, go to your personal space, my account/my orders. Then click on the order number then on "follow my order".

Note that if your delivery option is one of our shops, you will not have a delivery follow -up. But don't worry, you will receive an email once it is ready to be picked up.

I have a delivery problem.

👉 My order was announced delivered, but I haven't received anything.
- Colissimo without signature: it happens that a package is notified as delivered the day before official delivery, which ultimately takes place only on the next working day. If after waiting and asking your neighborhood, you have not found your package, you can reach out to our customer service by email at contact@m-moustache.com. We will open a query with La Poste and find you the best solution.
- TNT/FEDEX/DHL: As the signature is mandatory, your package may have been received by a neighbor. We invite you to go around your neighborhood and, if you have not found anything, reach out to us right here. If the package has been delivered to a partner merchant, the merchant's address will be indicated on the follow-up on the transporter's website.

👉 My package is returned to the sender, what should I do?
If you could not pick up your package or the carrier could not deliver you, and it has returned to us, do not hesitate to reach out to our customer service. We will find the best solution together. In the event of a refund, it will be made by the same payment method as when plain the order (bank card or PayPal). In any case, we will let you know. Refund by a credit card can take up to 3 working days while the refund on PayPal is immediate.

👉 My package is late.
It may happen that your delivery has a delay. In that case, we invite you to get all the necessary information about your order and reach out to our customer service by email at contact@m-moustache.com so that we can find the best solutions together.