What are the payment methods ?
We accept Credit card Visa & Visa Electron, Mastercard, Maestro, Bancontact, Prepaid cards (CB, Mastercard, Visa) and payment via the Paypal platform.
For orders in France, we also offer payment in 3 times from 150€ purchase via the Alma platform.
Note that we do not accept payments by check or bank transfer.
Is my payment secure?
Regarding the protection of your data, the information transmitted during the payment is taken in charge by our partner Payplug and transit in a secure and encrypted manner.
Be reassured, M.Moustache does not store or does not have access to your bank details. The backup of your banking information only allows you to place an order faster and easier.
For a payment in 3 times, the bank details are saved by Alma when placing the order to allow future samples.
Also, in the case of a payment via Paypal, it ensures the confidentiality of your banking information, and no data is stored.
For more detailed information on the processing and protection of your data, go to our legal notices page by clicking right here.
I want to pay with a gift card, a credit or discount code.
If you want to use your gift card to pay your order, just enter the code received in the insert "Do you have a promo code?"Above the detail of the price in your basket. It will then be enough to click on"To add"For the code to be taken into account, the total of your order will be updated automatically.
To use your coupon or your reduction code on the site, it is the same operation as a gift card.
Note that promotional / discount codes do not work on products already discounted (vintage collections, solidarity and sales days) and that a code can be used only once and is not combinable.
I want to buy a gift card.
The M.Moustache gift card is a little attention that will surely please your loved ones!
Create and buy your gift card in a few clicks: the card is sent to the email address of your choice !It is valid during one year from the reception of the email and can be used one or more times on our site or in stores.
They are available on our M-moustache.com and you can choose an amount of your choice between 25 € and 350 €. You can also add a personalized word to it :)
How to get my bill?
All invoices associated with your orders are available in the "History and details of my orders" part in your customer account. They can be viewed and downloaded at any time, for all orders placed since you signed up. If you can't find your bill, write to us at firstname.lastname@example.org.
For all purchases made outside the European Union, we unfortunately do not offer duties free on our products. Please also note that the prices are exclusive of tax for all purchases outside the EU. It is therefore possible that the carrier will ask you to pay tax, in addition to customs and customs fees.