🎁 Christmas: For the festive season, return times have been extended! All purchases made between the 21st of November and the 26th December are extended until the 02nd of January 2024. You can request an exchange or return via our page.
How to make a return?
If the size does not suit you, or if you have simply changed your mind, you have a period of 15 days to make the return. But beware, only the products returned in perfect condition, not worn, not soiled and in their origins of origins will be accepted.
Depending on your country, the return conditions are as follows:
👉 From Metropolitan France, returns are free:
Choice n°1: Place your return to one of our stalls in Paris, Toulouse, Lyon, Bordeaux, Marseille or Lille.
- Bring your order number and drop off your shoes at the store of your choice. You will find the list right here.
- Drop the product in the selected shop.
- The exchange or refund is immediate.
Choice n°2: Place your return to the pick up point, the list is here.
- Declare your return online in your personal space, section "My account/my orders" by following the different stages or clicking here.
- Slide the return voucher inside, glue the return label generated on your package and go down it in the pick up point.
- The exchange or refund will take place within a maximum of 72 hours.
👉 From EU countries, returns are free of charge:
- Declare your return online in your personal space, section "My account/my orders" by following the different stages or clicking here.
- Slide the return voucher inside, glue the return label generated on your package and go down it in the pick up point.
- The exchange or refund will take place within a maximum of 72 hours.
👉 From DOM-TOM and the rest of the world:
The return costs are your responsibility. You can send your package to the following address:
M-MOUSTACHE C/O EFILOG LOGISTIQUE
2 RUE DES TAILLANDIERS
72800 LE LUDE FRANCE
It is imperative that you keep the return number present on the return voucher. You can also keep the proof of filing affixed to the carrier's stamp, it will serve you as insurance throughout the return journey of your package. Thanks to its elements, you will be able to follow your return to the "Package follow -up" section on the carrier's website.
It is obvious that the damaged, incomplete, salis or without the original packaging will be neither picked up, exchanged, nor reimbursed. Note that beyond the period of 15 days, the goods will not be taken over, exchanged, reimbursed.
If you placed your order as a guest, to make a return, you just have to create an account and go to the order part of the account to make your return request.
I want to exchange my article.
M.Moustache offers exchanges for the items of your choice directly from the returns interface here.
Once you have requested an exchange for another item, you will receive a shipping confirmation email containing the tracking link for your new order.
Please note that a request for exchange on an exchange will not be possible, in which case you will have to request a refund and make a new purchase.
Note that all purchases made from one of our resellers or on a marketplace are directly treated by them, so we invite you to contact their customer service directly.
What is the deadline for receiving my refund?
Once your package has been received and your return has been validated by our logistics team, we will proceed with the refund of your return. This will be carried out via the payment method used at the time of order, and will be visible on your account within approximately 72 hours. Please allow 2 to 3 working days for the refund to appear in your bank account. If, however, you do not receive your refund within 10 days of receipt of your parcel at the warehouse, you can write to us at contact@m-moustache.com or via Whatsapp.
The refund of an order paid with an e-card gift or a credit will be automatically transformed by a new credit available on your account.
Note that all purchases made from one of our resellers or on a marketplace are directly treated by them, so we invite you to contact their customer service directly.
I made my purchase in a store and I would like a refund.
If you have purchased in-store and would like a refund, please visit one of our stores for an immediate refund.