Where is my order ?
Once your order is sent, you will be informed by e-mail. You will then receive the tracking number provided by the carrier you have selected.
You can find your tracking number on your M.Moustache account in the "My orders" section.
I wish to cancel / modify my order.
Unfortunately, once your order is confirmed, we cannot change or even cancel it, whether it is in fulfilled or unfulfilled status.
In addition, we do not have the ability to add an article in your order. To do this, you just have to place a new order. For logistics reasons, we do not have the opportunity to merge several orders.
- Depending on the Shopify conditions, if cancellation ok => contact us by email in the time or such? If not possible, returns of articles
Why was my order canceled?
If after your order is placed, you receive a cancellation email, it means that one or more products in your order is unfortunately unavailable. Our customer service will contact you in order to confirm the cancellation as well as the refund (total or partial). Note that the refund will be made via the same payment method used during the purchase.
I can't validate my order.
Don't worry, you just need to refresh the page, this may be enough to unlock the situation. If this still does not work, the best solution is to try to place your order from another browser (we recommend Google Chrome) or from a computer if you are on a mobile.
I did not receive my order confirmation email.
If you have not received a confirmation email, do not hesitate to check in your spam inbox, your email may be there. If not, reach out to us : email@example.com. We will check that your order has been taken into account and we will provide you with the information relating to your order.
There is an error on the content of my order.
We are sorry that the content of your order does not match what you have ordered. We invite you to contact our customer service by email by clicking right here. You can also join us via WhatsApp.
In order to be able to process your request as quickly as possible and as soon as possible, we invite you to send a photo of the article received as well as the data relating to your order.
We will thank you for not returning the article(s) without having contacted our customer service.