Application of legal notice of M. MOUSTACHE :
These terms and conditions apply to any sales of M. Moustache items to any consumer via the website www.m-moustache.com. The placement of an order by the customer implies his agreement with these general terms and conditions as a whole, which prevail over any other terms and conditions except explicit acceptance by the customer.
- The order
The items posted on the website are available until supplies last. In case of direct debit or cashing targeted on the order of an unavailable item, M. MOUSTACHE is committed to offering a credit voucher or to refund the customer within 14 days. M. MOUSTACHE is committed to informing by email the customer who should have placed an order of an unavailable item.
- Price and payment
The prices applicable to the orders shall be those indicated on the website www.m-moustache.com when ordering. The prices are indicated including VAT, excluding delivery costs, and governed by French law. The prices can be changed by the seller at any time, without notice, and mainly in case of tax or economic data change. Any ordered items have to be payed in euro and online. The banking fees caused by the payment will be at the expense of the customer. Delivered goods shall remain the property of the seller until full payment.
The online payment shall be made by credit card, by using a PayPal payment account or by cheque.
The payment methods accepted via our secured BNP platform are the following :
* Carte Bleue
* E-Carte Bleue
* Visa et Visa Electron
* Master Card
The customer can also make the payment of his order via the secured PayPal platform.
These platforms are compliant with current regulation of the networks of the accepted cards.
The invoice will be sent to the customer at the address indicated when ordering. The price shall be the one in force at the date the customer places his order. M. MOUSTACHE shall have no liability for any entry error of customer information at the time of order.
- Delivery and shipping
The items are delivered within 1 to 7 working days from the date of the order all over metropolitan France. This is an estimated time only which may vary depending on item availability.
M. MOUSTACHE shall in no event be responsible for any delay in delivery. Late delivery shall entitle the customer neither to contract cancellation nor to any financial compensation for general damages. Beyond a period of one month from the order, M. MOUSTACHE will refund the non-delivered items by cheque or by bank transfer.
The parcels are delivered by mail or by an express carrier at the address indicated upon order placing. In this regard, M. Moustache cannot guarantee a precise delivery time. The risks are transferred to the customer at the time of product delivery.
M. Moustache shall not be liable for any failure to comply with the contract mainly due to force majeure, or due to, but not limited to, cases of war, riot, insurgency, transportation disruption, importation difficulty, strike, shortage, earthquake, fire, hurricane, flood.
- Compliance and defects
Complaints relating to visible defects of delivered products will only be considered if submitted by mail within 48 hours of delivery.This mailing shall contain an explanatory letter of the client and the respective products in their original packaging. M. Moustache agrees to take back, to change or to reimburse the faulty items, without however being obliged to pay damages. Shipping costs shall be payed by the customer.
- Right of withdrawal
For online purchased items, the customer can exercise the right of withdrawal of his order within 14 working days of product delivery. The postmark or the delivery receipt marks the beginning of this time period. The return or the cancellation can refer to the order as a whole or to a part of it.
The return costs will be at the expense of M. Moustache. The customer shall ask a pre-payed return voucher to be issued to him, at the following address : email@example.com.
The total or partial reimbursement will occur within 30 working days after the receipt of returned products by M. MOUSTACHE. The reimbursement will be made by bank transfer payable to the customer according to the information indicated in the purchase order. Items returned damaged, incomplete, dirty or without the original packaging are neither taken back, nor changed, nor reimbursed.
Beyond the time period of 14 days from the delivery, the items are neither taken back, nor changed, nor reimbursed.
- Data protection and cookies
WHO IS THE DATA CONTROLLER FOR THE PROCESSING OF YOUR DATA?
The data controller for the processing of the data is ONAPP SAS (“M. Moustache”), with Corporate Tax ID number B-59088948. The contact details of M. Moustache are as follows:
- Postal address: 85 rue Taitbout, 75009 Paris, FRANCE
- Telephone: 01 42 40 02 31
- e-mail: firstname.lastname@example.org
The interested party is informed that M. Moustache has appointed a Data Protection Officer to deal with any issue relating to the processing of your personal data. The interested party may contact the Data Protection Officer via the following contact details: email@example.com, postal address: M. Moustache - ONAPP 85 rue Taitbout, 75009 Paris, FRANCE.
WHAT TYPE OF PERSONAL INFORMATION DOES M. MOUSTACHE COLLECT?
M. Moustache may collect the following personal information from users of the M. Moustache website through the corresponding forms: name, e-mail address, postal address, telephone number, date of birth, gender when the user visits the website, registers, places an online order, contacts M. Moustache or participates in M. Moustache promotions or questionnaires.
In addition, M. Moustache collects all the information relating to their browsing on the website and their interaction with the brand.
All the personal data M. Moustache originate from the interested party, with the exception of contact details that may be provided to us by friends and family to send any gift.
FOR WHAT PURPOSE DO WE PROCESS YOUR PERSONAL DATA?
The personal data of the interested party shall be processed for the following purpose, as applicable:
- To manage and execute the registration on the website and online purchasing. We use the personal information of the customer to process and deliver their order, and inform them by e-mail and/or SMS of the status of their order.
- To manage and send information on exclusive promotions, latest news and personalised information adapted to the profile, interests and needs of the interest party as a customer via e-mail, SMS or ordinary mail. The sending of this information will involve the drafting of user profiles, which consists of using the personal data, the history of their purchases, if applicable, and the browsing information on the website to evaluate certain aspects related to their personal preferences, in order to offer them commercial notifications adapted to their profile.
- The content, products or services will be personalised to the customer in the communications, in accordance with their interests. To manage the notifications, consult the ‘Subscriptions’ section in My account.
- To respond to the exercise of ARCO+ rights, queries and complaints.
- To manage the notification service for when a certain article becomes available on the website.
- To manage and issue accreditation of sale documents: receipt.
HOW LONG DO WE KEEP THE DATA?
M. Moustache will keep the personal data only for a period that is reasonably necessary given the requirements previously mentionned.
TO WHICH ADDRESSEES CAN WE COMMUNICATE THE DATA?
The personal data of the interested party may be transferred/communicated to the following addressees:
- Public Administrations whenever required by the tax, employment, Social Security or any other applicable legislation.
- Data processing companies, such as franchisees and suppliers that provide a service to M. Moustache (ERP, communications companies, agencies, etc.).
In all cases, third parties sharing certain personal data will have previously accredited the adoption of suitable technical and organisational measures for the correct protection of the same.
M. Moustache does not under any circumstances sell customer data to third parties.
HOW DOES M. MOUSTACHE PROTECT PERSONAL DATA?
The website uses data security technologies such as firewalls, access control procedures and cryptographic mechanisms to prevent any unauthorised access to data and guarantee data confidentiality. To achieve these aims, the user agrees that M. Moustache will obtain data for the purpose of the corresponding authentication of access controls.
In addition, any transaction performed via the website will be executed via secure payment systems. The confidential data are transmitted directly and in an encrypted manner (SSL) to the corresponding entity.
M. Moustache declares that it has adopted all the technical and organisational measures necessary to guarantee the security and integrity of the personal data it processes, and to prevent the loss, alteration and/or access of the same by unauthorised third parties.
WHAT ARE YOUR RIGHTS IN RELATION TO PERSONAL DATA?
You have the following rights, which may be exercised via the e-mail address firstname.lastname@example.org:
Right of access: you have the right to obtain confirmation whether at M. Moustache we are processing personal data that concerns you, or not, in addition to how to access the personal data M. Moustache possesses about you.
Right of modification: you have the right to ask M. Moustache to rectify the personal data whenever they are inaccurate, or to complete them whenever they are incomplete. If you are registered on our website, it may be easier for you to correct them directly by modifying the profile.
Right to erasure/right to be forgotten: you may ask us for your personal data to be erased whenever, among other reasons, the data are no longer necessary for the purposes they were collected for.
Right to restriction: you have the right to request the restriction of the processing of your data, in which case we will only keep them for the exercise or defence of complaints.
Right to data portability: you have right to receive the personal data in a structured, commonly-used and machine-readable, and to transmit them to another controller whenever the processing is based on consent or on a contract, and is carried out by automated means.
Right to object : you may object to the processing of personal data based on the public or legitimate interest pursued by M. Moustache, including profiling. In this case, M. Moustache will cease to process the data, except for compelling legal grounds or the exercise or defence of possible legal claims.
Automated individual decisions: you have the right not to be the object of a decision based solely on automated processing, including profiling, while produces a legal effect on you or significantly affects you in a similar manner. However, it will not be possible to exercise said right in cases where the decision is necessary for the formalisation or execution of a contract between you and M. Moustache; it is authorised by the law applicable to M. Moustache provided it establishes the appropriate measures to safeguard its rights, freedoms and legitimate interests; or where it is based on your explicit consent.
WHAT ARE COOKIES AND HOW DOES M. MOUSTACHE USE THEM?
The cookies used by the website are solely associated to anonymous users and their computers and do not provide personal details on users.
Some cookies are used by third parties (e.g. Google) to provide M. Moustache with data on the effectiveness of its promotions. Under no circumstances do cookies collect personal information that could be used to identify a specific user.
The cookies used on the website are, in all cases, of a temporary nature, used solely to improve the efficiency of the last transmission. None of the cookies used on the website have a duration in excess of two years.
Users may configure their browser to notify them of the reception of cookies and to prevent their installation on their computer.
By deleting or disabling M. Moustache cookies, the user may not be able to access certain functions of the website.
It is not necessary for users to allow the installation of cookies in order to use the website, although they are required to log into services that require prior registration or logging in.
WHAT TYPE OF COOKIES DOES M. MOUSTACHE USE?
M. Moustache uses tree types of cookies:
Technical cookies: these allow the user to browse the Website and use functions such as the shopping basket or Wishlist.
Analytical cookies: M. Moustache uses Google Analytics cookies to calculate the number of users who visit the website. These cookies make it possible to measure and analyse the way in which users browse the website. This information allows M. Moustache to continually improve its services and the shopping experience of users of the website. For more information, consult the Google Analytics privacy page: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage
Preference cookies: whenever users are browsing or shopping on the website, the site will remember their preferences (for example, their location or preferred language). Thanks to these cookies, we are able to offer users a simple, more convenient and personalised browsing experience.
- Applicable law and validity of general terms and conditions
These general terms and conditions are solely regulated by French law. The invalidity or inapplicability of one of the provisions of these general terms and conditions or of special conditions will not affect the validity of the other provisions of the general terms and conditions.
- Legal notice
Owner : ONAPP SAS, Société Anonyme Simplifiée (simplified limited-liability company) with share capital of 29 181,25 euros, with its head office at 85 rue Taitbout 75009 Paris registered in the Paris Trade and Companies Register RCS under the number B 750 923 385.
Declaration : This website has been declared at the CNIL (number 1614177) at the reference
NS 48 management of the customers and prospects file.
Usefull address: M. Moustache, 85 rue Taitbout, 75009, Paris, FRANCE
Chief executive officer: Antoine Vigneron
Managing Director: Guillaume Alcan
Deputy Managing Director: Thibault Repelin
Production : Orson. Orson is a commercial brand of Pikock SAS private corporation with share capital of 63 970 € - Paris Trade and Companies Register RCS under the number N°751 783 945 00015 - Head Office : 10 rue montera, 75012 Paris.
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This website is hosted by OVH SAS with share capital of 10.059.500 euros, registered at the Lille Métropole Trade and Companies Register RCS under the number 424 761 419 and headquatered at 2 rue Kellermann, 59100 Roubaix.