- SHIPPING OF ORDERS
How much time is between the order and shipping?
Your parcel will be shipped on the day of ordering if the order is placed before 12 p.m. (except weekends and public holidays).
How much are the shipping costs?
Deliveries in France at l'Échoppe are offered for purchases of 31€ or more. Delivery via Mondial Relay generates a surcharge of 3€ including VAT, delivery via Colissimo (3 to 5 working days) a surcharge of 5€ including VAT, shipping via TNT (next day delivery if the order is placed before 12 p.m.) causes a surcharge of 10€ including VAT. We don't bear the shipping costs for deliveries abroad.
- RETURNS AND REFUNDS
What are the return conditions?
We accept returns within a time period of 14 days from the date of receipt of your parcel. A new item can only be sent in case of shortcoming or for a quality problem within a time period of 4 months from the date of purchase.
Is return shipping free?
YES (except outside metropolitan France) ! Return shipping is free from metropolitan France (inclusively Corsica). Before returning your Mr. Moustache item, please contact us at the email address : email@example.com. You will receive a return slip via email for printing and sticking it on your return parcel.
How to proceed?
For any other problem (misfit from the size point of view, access of inattention at the order placement, disappointment at receipt of your item …), we will issue a credit voucher or refund the costs. For this purpose, you just have to send us an email to firstname.lastname@example.org. We'll send you a return voucher which allows you to return your shoes free of charge. Don't forget to add the packing slip received with your order. If you've lost it, put in a nice quick note with your last name and first name. Once we have received your parcel (in its original packaging and condition, please), we will process the refund.
And if I would like to exchange an item?
If you are in Paris, you can carry out a standard exchange or deposit your pair directly at our outlet. We will effect the reimbursement within 5 working days. As a reminder, the outlet address:
25 rue Vieille du Temple
Otherwise, we don't carry out standard exchanges for orders placed on our e-shop. We will edit a credit note upon receipt of your return or we refund the costs. You can thus place a new order and choose the right size and / or the item of your dreams. In case of a shortcoming detected within 4 months after the purchase, send us a message and photos of the item at contact@m-moustache and explain us your problem. We'll come back to you promptly to arrange an exchange.
What payment methods are there?
The payment methods accepted via our secured platform are the following:
* Carte Bleue
* E-Carte Bleue
* Visa et Visa Electron
* Master Card
The customer can execute the payment of his order via the secured platform PayPal as well.
Is credit card payment secured?
The payment of your order via credit card is carried out by our partner Mercanet – BNP Paribas. Your transaction is secured according to the latest valid standards. The data of your credit card are encrypted at any time and your card number is never stored – even temporarily – in our database or Mercanet – BNP Paribas.
- CHOICE OF SHOE SIZE
M. Moustache models size a bit small, if you hesitate between two sizes, we recommend to take the bigger one. If you are in doubt, you can contact us at this address : email@example.com.
- USE OF A DISCOUNT CODE OR OF A CREDIT VOUCHER
You simply need to indicate the code below the price detail on the final purchase page (after confirmation of your basket).
- WORK AT M. MOUSTACHE
We hire a lot at M. Moustache. You'll find all our offers for permanent contracts, internships, ... HERE
- OUR STORES
Find all our stores here : Our Outlets!
- SELL M. MOUSTACHE SHOES
With pleasure! Please contact us quickly at the following email-adddress firstname.lastname@example.org or by phone at 01 42 40 02 31 in order to consider together your proposal!