Funky Days! 30% off of everything

Create an account

To create an account M.moustache it's very simple!

Here is the direct link to the account creation page, just click on it and follow the instructions : here

If you have placed your order as a guest and you wish to track your order as a customer account, please contact customer service so that we can turn it into a customer account.

To contact our customer service, you will find all the details by clicking here! They will be available from Monday to Friday from 9.30 am to 5 pm.

    Login to my account

    To login to your customer account you can click right here!

      I can't remember my password

      If you have lost your password don't panic, there is a very simple way to recover it! When you are on the login page to your account, just click on "Forgot your password?" and follow the instructions.

      If you still can't reset your password, please contact our customer service, you will find all the details by clicking here! They will be available from Monday to Friday from 9.30 am to 5 pm to help you.

        Unsubscribe from newsletter

        If you no longer wish to receive our newsletters, simply click on "Unsubscribe" at the very bottom of the e-mail and indicate the reason for your choice.

        If you are unable to unsubscribe by yourself, do not hesitate to contact our customer service department, you will find all the details by clicking here! They will be available from Monday to Friday from 9.30 am to 5 pm.

          Manage my addresses

          In order to place your orders more easily, you can predefine and manage your delivery addresses from your customer account. Just click here

          All your addresses will then be proposed to you at the time of validating your basket.

            Change or modify my information

            If you wish to modify the information relative to your customer account, you just have to connect to your account and go to the tabs "Information" and/or "Addresses". From these tabs you will be able to modify your name/first name, date of birth, but also your password as well as your delivery addresses.

            Unfortunately, once your order has been placed and entered into our system we can no longer modify it.

              Wishlist and notifications for back in stock

              To keep an eye on all your favourite pairs, we have set up a Whislist! You can add all the models of your choice to it by clicking on the small heart icon on each product. All your models will then be grouped together here.

              If unfortunately a product is out of stock, you can create an alert in order to be informed by e-mail as soon as it will be available again! If you are connected to your customer account, you just have to click on the "notify me" button inside the product's file. If you are not connected to a customer account, it's the same procedure, you just have to fill in the e-mail address on which you want to be warned.

                Protection of my data

                Regarding the protection of your data, the payment of your order by credit card is handled by our partner Payplug. Of course, your transaction is secured according to the latest criteria in force. At all times, your payment card data is encrypted, and your card number is never stored - even temporarily - in our database or Payplug's database.

                For more detailed information on the processing and protection of your data, please go to our legal notice page by clicking here.

                  Delete my account

                  If you want to delete your account, even if it makes us sad, just reach our customer service, you will find all the details by clicking here! They will be available from Monday to Friday from 9.30 am to 5 pm.

                    Delivery methods and shipping costs

                    FRANCE

                    Below you will find the delivery times and costs associated for each carrier.

                    By Colissimo Post without signature:
                    Delivery times : within 4 to 7 working days
                    Fees : 5€

                    At one of our boutiques :
                    Delivery: within 48 working hours
                    Fees: For free, isn't life beautiful?

                    By TNT express delivery:
                    Delivery: within 24 hours except weekends and public holidays
                    Fees : 6€

                    Mondial Relay :
                    Delivery: within 3 to 5 working days
                    Fees: free for orders over 150€ - 4€ for orders below this amount.

                    Mr Pasha (only in Ile de France):
                    Delivery: within 48 working hours
                    Fees: For free for orders over 150€ - 3€ for orders below this amount.
                    If you want to be delivered abroad, it is always possible, DHL will take care of that for you…

                    ÉTRANGER (DHL)

                    In Europe, the delivery will cost you 8€.
                    Here is the list of the lucky countries: Belgium, Germany, Spain, Luxembourg, Netherlands, United Kingdom, Austria Finland, Greece, Italy, Poland, Portugal, Czech Republic, Sweden, Denmark, Eire, Romania, Slovakia, Croatia, Estonia, Holy See (Vatican City State), Latvia, Lithuania, Hungary, Slovenia, Bulgaria
                    In Switzerland, Norway or Liechtenstein, the delivery will cost you 10€.
                    And so that nobody feels left out, we also ship to the rest of the world. The delivery will cost you 12€.
                    Here is the list of the lucky countries: Canada, China, Japan, United States, Hong Kong, Singapore, South Korea, Israel, Algeria, Andorra, Bangladesh, Cambodia, Cyprus, East Timor, Egypt, Gibraltar, Guadeloupe, Guernsey, India, Indonesia, Jersey, Macedonia, South Africa, Malaysia, Malta, Martinique, Mayotte, Mexico, Moldova, Montenegro, Morocco, Philippines, Reunion Island, Serbia, Sri Lanka, Taiwan, Thailand, Tunisia, Turkey, United Arab Emirates, Vietnam, Albania, Bosnia-Herzegovina, French Guiana.
                    Finally, for all other countries in the world delivery will cost you 20€ with DHL.
                    Ps: For administrative reasons, we are currently unable to ship our products to Russia.

                    One last detail before you go: in case of delivery outside metropolitan France, administrative and / or customs fees may be applied by the carrier.

                      Tracking orders

                      Your package is shipped the same day as your order, but only if it is placed before 11:30 am (excluding weekends and public holidays). If that's not a good reason to get up early, I don’t know what is.

                      Once your package has been shipped, you will be informed by e-mail. You will then receive the tracking number provided by the carrier you selected.

                      You can follow the progress of your package at any time thanks to the tracking number on the website of the corresponding carrier.

                      For the purchase of a Bonsoirs x M.Moustache product, delivery is from December 10th, just in time for Christmas!

                        I made a mistake in my order and/or delivery address

                        Unfortunately, once your order has been placed and entered into our system we can no longer modify it.

                          I can't place my order / put products in the basket

                          Nothing to worry about, it can happen sometimes. You just have to refresh the page first, this may be enough to unblock the situation. If it still doesn't work, the best solution is to try to place your order from another browser or from a computer if you are on a mobile device.

                            Delivery delay

                            If your delivery is delayed, don't worry, we invite you to contact directly the carrier you have selected for delivery with your tracking number.

                            They will be able to give you the most precise information about the status of your package. You will find all the corresponding numbers below :
                            Colissimo - 09 72 72 12 13
                            Mondial Relay - 09 69 32 23 32
                            DHL - 0 825 10 00 80
                            TNT - 08 25 033 033

                            In order to follow the progress of your package, log into your customer account and go to your tracking page by clicking here :

                            If despite all this information, you have not found an answer to your question, you can contact our customer service from Monday to Friday from 9.30 am to 5 pm. All contact details are here!

                              Lost orders

                              Unfortunately, it happens that packages get lost and in this case, you must contact the carrier first, in order to make a delivery dispute. If your order is declared lost by the carrier, in order for us to proceed with your refund, it is necessary to provide us with a signed sworn statement that the carrier has lost your package. Here is the necessary information to provide on your certificate:
                              - Last name First name
                              - Tracking number of the parcel
                              - Reference and date of your order
                              - Delivery address (home or relay point)

                              Here, if necessary, are the numbers of each carrier:

                              Colissimo - 09 72 72 12 13
                              Mondial Relay - 09 69 32 23 32
                              DHL - 0 825 10 00 80
                              TNT - 08 25 033 033

                                Discount vouchers and credit notes

                                Discount codes and coupons do not work on products already discounted during the defined sales and promotion periods (sales, black friday etc).

                                You can only use one code at a time and they are not cumulative.

                                In order to take advantage of your discount/coupon code, simply indicate by clicking on "Have a promo code?" on the right above the price detail in your basket. Then click on "Add" for validate the code, the total of your order will be automatically updated.

                                To use your credit on the site, it is exactly the same operation as a discount code!

                                If you wish to use a credit note created in one of our shops on the site, you must first contact our customer service so that it transforms your credit note so that it became valid on the site. To contact them: you will find all the details by clicking here! They will be available from Monday to Friday from 9.30 am to 5 pm.

                                  Gift Card

                                  M.Moustache now gives you the opportunity to buy gift cards on the website to spoil your loved ones!

                                                      Create and order your gift card in a few clicks: the card is sent to the email address of your choice and for the date of your choice!
                                                      It's valid for one year from the reception of the email and can be used once or several times on our website or in store.

                                  Create my gift card

                                    Method of payment

                                    To satisfy a greater number of people, we tried to give as muc options as possible. Here are the payment methods accepted via our secure platform:

                                    Carte Bleue
                                    E-Carte Bleue
                                    Visa et Visa Electron
                                    Maestro
                                    Master Card
                                    PayPal
                                    Credit (made in a shop or on the website)

                                    Ps: our platform does not allow payments via American Express

                                      Payment failures

                                      If you have trouble in issuing a payment, don't panic. Try refreshing the page first. If this still doesn't work, you can try to place your order from another browser (Safari, google chrome etc).

                                      Finally, as a last resort, you can use another card or select another payment method.

                                      If, despite all your attempts, you still cannot make your payment, please do not hesitate to contact our customer service. They are available from Monday to Friday from 9.30 am to 5 pm. All contact details are here!

                                        Invoices

                                        All the invoices associated with your orders are available in the "Order history and details" section in your customer account. They can be viewed and downloaded at any time for all orders placed since the creation of your account.

                                          Duty-free

                                          We do not offer tax relief on our products for all purchases made on our website.

                                            Return to France

                                            Don't panic! If the size does not suit you, or if you have changed your mind (which is a pity), you have a period of 60 days after delivery of your order to make the return. But be careful, only products returned in perfect condition, in their original boxes will be accepted. So don't go dancing with your shoes on if you don't want to keep them, we might not take them back afterwards!

                                            To make your return, simply make a request on the order you wish to return from your customer account in the section "Order history".

                                            - Click on "View details" of the order
                                            - Click on "Request a return".
                                            - Follow the steps of the process

                                            A file will then be opened so that you can get a return slip and follow all the steps!

                                            A small bonus, if you are in Paris, Bordeaux or Toulouse, you can return directly to one of our Stores. To find their addresses, it's THIS WAY! And for other cities, know that we are doing our best today to open new Stores all over France. Be patient, M. Moustache is coming.

                                            Finally, we prefer to specify it, but as you are smart, it is quite obvious that products returned damaged, incomplete, dirty or without the original packaging will not be taken back, exchanged or refunded. We're nice, but still, I mean… Last but not least, do not hesitate too long, because after 60 days from delivery, the goods will not be taken back, exchanged or refunded.

                                            Is that all understood? If you have any questions, don't hesitate, you know where to find us! ( customer service, of course.)

                                              Return to Europe (free return countries)

                                              Don't panic! If the size does not suit you, or if you have changed your mind (which is a pity), you have a period of 60 days after delivery of your order to make the return. But be careful, only products returned in perfect condition, in their original boxes will be accepted. So don't go dancing with your shoes on if you don't want to keep them, we might not take them back afterwards!

                                              The return costs are at our charge, if the order has been placed on our website for all the country below: 
                                              Spain, Italy, Germany, United Kingdom, Portugal
                                              Luxembourg, Belgium, Austria, Czech Republic
                                              Poland, Finland, Sweden, Denmark, Norway, Netherlands

                                              To make your return, simply make a request on the order you wish to return from your customer account in the section "Order history".

                                              - Click on "View details" of the order
                                              - Click on "Request a return".
                                              - Follow the steps of the process

                                              A file will then be opened so that you can get a return slip and follow all the steps!

                                              Finally, we prefer to specify it, but as you are smart, it is quite obvious that products returned damaged, incomplete, dirty or without the original packaging will not be taken back, exchanged or refunded. We're nice, but still, I mean… Last but not least, do not hesitate too long, because after 60 days from delivery, the goods will not be taken back, exchanged or refunded.

                                              Is that all understood? If you have any questions, don't hesitate, you know where to find us! ( customer service, of course.)

                                                Return to the rest of the world

                                                Don't panic! If the size does not suit you, or if you have changed your mind (which is a pity), you have a period of 60 days after delivery of your order to make the return. But be careful, only products returned in perfect condition, in their original boxes will be accepted. So don't go dancing with your shoes on if you don't want to keep them, we might not take them back afterwards!

                                                For all orders placed outside of Europe, we unfortunately cannot yet take responsibility for the return shipping costs. To make your return, simply make a request on the order you wish to return from your customer account in the section "Order history".

                                                - Click on "See details" of the order
                                                - Click on "Request a return".
                                                - Follow the steps of the process

                                                A file will then be opened so that you can get a return slip and you can follow all the steps!

                                                Finally, we prefer to specify it, but as you are smart, it is quite obvious that products returned damaged, incomplete, dirty or without the original packaging will not be taken back, exchanged or refunded. We're nice, but still, I mean… Last but not least, do not hesitate too long, because after 60 days from delivery, the goods will not be taken back, exchanged or refunded.

                                                Is that all understood? If you have any questions, don't hesitate, you know where to find us! ( customer service, of course.)

                                                  Product exchange

                                                  We do not make standard exchanges on m.moustache.com, for a new size, another model or another colour, simply re-order on our e-shop and send us back the model that does not suit you! Don't wait to long in placing your new order to be sure you have stock.

                                                  As soon as we receive your return, we will, of course, refund your first order.

                                                  Please note that all purchases made from one of our retailers are directly processed by them, so we invite you to contact them directly.

                                                    Lost return voucher

                                                    If you have misplaced the prepaid return voucher included in your package, simply contact our customer service, all contact details are here

                                                    They will be available Monday to Friday from 9:30 am to 5 pm. Take your order reference with you, they will then be able to create a new return voucher for you.

                                                      Refund deadlines

                                                      In order to get a refund, you must first return your package to us. And of course, you must return the products to us in perfect condition and in their original packaging, so don't go crazy with your shoes if you want your money back! Once your package has been received by us, we will refund your purchase within 30 days of receipt. We'll do it as soon as possible, we promise!

                                                      Please note that all purchases made from one of our resellers are processed directly by them, so we invite you to contact them directly.

                                                        Quality problem

                                                        At M.Moustache, we listen to our customers and guarantee shoes with quality materials, we work every day thanks to your feedback on the conception our products.

                                                        If you notice a quality problem with your pair of shoes, contact customer service as soon as possible by e-mail, you will find all the details here! They will be available from Monday to Friday from 9.30 am to 5 pm. Don't forget to attached photos of the defect and the name of the product. We will then study your request and if it is a defect that is proven and recognized by the product team we will then find the best solution to help you.

                                                          Tracking my return

                                                          When you make a product return, it is imperative that you keep/note the return number present on the return voucher in your package. You can also keep the proof of deposit (right part of the return label) affixed with the postmark, it will serve as insurance throughout the return journey of your package! Thanks to its elements, you will be able to track your return in the "parcel tracking" section on the post office website.

                                                          To make all this easier, we are working to make returns tracking available directly on your customer account. Please be patient, we are working to make this happen as soon as possible.