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Do not hesitate to send us a little message ✉️

Unfortunately, once the payment status of your order is accepted, we can no longer cancel it. Once an order is placed it is not possible to modify it.

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If after placing an order, you receive a cancellation email, this can mean a lack of stock in our warehouses. We are sorry. You will receive a cancellation email and refund for the order with the same payment method used during the purchase.

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Once your package is sent, you will be informed by e-mail. You will then receive the tracking number provided by the carrier you have selected. You can at any time track your package thanks to the tracking number on the carrier website.

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Chez M.Moustache, nous avons à coeur de vous proposer des pièces de qualité et responsables. Si malgré tous nos contrôles qualité la paire de souliers présente un défaut à la réception de votre commande, nous vous invitons à contacter notre service client à l'adresse suivante contact@m-moustache.com et de joindre des photos ainsi qu'une trace de votre achat (facture, ticket de caisse) afin que nous trouvions la meilleure solution possible.

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Promo codes and discount vouchers do not work on products already discounted during periods of defined sales and promotions (sales, black friday, etc.)

You can use a single code at a time and they are not cumulative.

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Here are the means of payment accepted via our secure platform:
Credit card
Blue e-card
Visa
Electron
Maestro
Master Card
Paypal
Alma (payments in 3 times from 150 €)

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In order to take advantage of your promo code, you just have to indicate it by clicking on "promo code?" Right above the price detail in your cart. Then click on "Add" so that the code is taken into account, the total of your order will be updated automatically.

To use your gift card on the website, it is exactly the same way as a reduction code!

If you wish to use online a credit created in one of our shops, you must first contact our customer service so that we make your credit valid on the website.

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M.Moustache now gives you the opportunity to buy gift cards on the site to spoil your loved ones!

Create and order your gift card in a few clicks: the card is sent to the email address of your choice and for the date of your choice!

It is valid for one year from the reception of the email and can be used one or more times on our site or in stores.

Create my gift card by clicking here

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To get the free of charge 3 times payment free, it is necessary that the total amount of the order is above 150€. Just select the Alma payment method to pay your first deadline and spread the following deadlines. 3 payments from the identical amount will be derived automatically once a month (every 30 days). However, it is possible to postpone your own maturities if necessary, and to modify your means of payment at all times.

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If you are having difficulty making your payment, check that the information that you entered is accurate. Also try refresh the page. If this still doesn't work, you can try to place your order from another browser (safari, Google Chrome etc)

Finally, as a last resort, you can use another card or select another payment method.

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If you have had a refused payment, call your bank or paypal for additional information. As a last resort, you can use another card or select another payment method.

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Your package is shipped the same day of your order, provided that it has placed before 11:30 am (excluding weekends and holidays). You can find our different deliveries deadlines by clicking here.

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Once your package is sent, you will be informed by e-mail. You will then receive the tracking number provided by the carrier you have selected.

You can at any time track your package with the tracking number on the carrier website.

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Our advice and cleaning advice are displayed on each product page.

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If unfortunately a product is out of stock, you can create an alert in order to be informed by e-mail as soon as it is available again! If you are connected to your customer account, simply click on the button on the product page. If you are not connected to a customer account, it is the same procedure, you will simply have to enter the email address on which you wish to be warned.

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If the size does not suit you, or if you have changed your mind (it's a shame), you have a period of 30 days after receiving your order to make the return. But beware, only the products returned in perfect condition, in their original box will be accepted.

The return costs are our responsibility, if the order has been placed on our website for all the countries below: Spain, Italy, Germany, Portugal
Luxembourg, Belgium, Austria
Poland, Finland, Sweden, Denmark, Netherlands

For all orders placed outside Europe, we unfortunately cannot yet take the return costs at our expense.

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To make your return, simply make a request on the order you want to return from your customer account in the "History of your orders" section.

- Click on "Monitoring & return" of the order
- Click on "Ask a return"
- Follow the steps in the process

A file will then be opened so that you can get a return slip and you can follow all the steps!

Small bonus, if you are in Paris, Bordeaux or Toulouse, you can return directly to one of our shops.

You will find all the information concerning returns in our FAQ

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When you return a product, it is imperative that you keep/note the return number present on the return voucher in your package. You can also keep proof of deposit (straight part of the return label) affixed from the postmark, it will serve you as insurance throughout the return journey of your package! Thanks to its elements, you will be able to follow your return to the "Package follow -up" section on the La Poste website.

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Once your package is received and your return validated by us, we will refund your purchase within 30 days of receipt. We will do as quickly as possible, it is promised!

Note that all purchases made from one of our resellers or on a marketplaces are directly treated by them, we therefore invite you to contact them directly.

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If you wish to update the information in your customer account, simply log in to your account and go to the "Information" and/or "Addresses" tabs. From these tabs you can modify your name/first name, date of birth, but also your password as well as your deliveries addresses.

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If you want to receive our newsletters, simply enter your email at the bottom of each page in the Newletter field then validate with OK

If you no longer wish to receive our newsletters, you just have to click on unsubscribe at the bottom of the email and indicate the reason for your choice.

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If you have lost your password, there is a very simple way to recover it! When you are on the log in page, click on "Forgot password?" and follow the steps.

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