Shipping your package
Be patient, it happens ... Good news if you are in the morning, your package is shipped the same day of the order if it has placed before 11:30 am (excluding weekends and holidays)! And for the most impatient, don't worry, you can follow the shipment of your order with all our carriers, or almost. For orders delivered in shops or those delivered with Mister Pasha, you just have to contact our nice customer service, who will be happy to inform you about the progress of your precious package. Of course, shipping costs include preparation and packaging costs as well as shipping costs. However, if you wish to be delivered outside of metropolitan France, administrative and / or customs costs can be applied by the carrier. So be clever, think of efficiency, and group all your items in a single order! And offer your friends to order with you! Please note, once the order is placed, we will unfortunately not be able to group two orders placed separately and shipping costs will apply to each of them. You will not say that you were not warned ...
Returns and reimbursement
You are not satisfied? Do not panic ! If the size does not suit you, or if you have changed your mind (it's a shame), you have a period of 30 days after receiving your order to make the return. But beware, only the products returned in perfect condition, in their origins of origins will be accepted. So don't go dancing with your shoes if you don't want to keep them, we may not take them back after! Small bonus, if you are in Paris, Bordeaux or Toulouse, you can return directly to one of our stalls. To find their addresses, it's here. And for others, know that we are doing our best today to open new stalls everywhere in France. Be patient, Mr. Mustache arrives.
Of course, the return costs are our responsibility for returns from Metropolitan France and for European countries below:
Spain, Italy, Germany, Portugal
Luxembourg, Belgium, Austria
Poland, Finland, Sweden, Denmark, Netherlands
To make your return, simply make a request on the order you want to return from your customer account in the "History of your orders" section.
- Click on "Monitoring & return" of the order
- Click on "Ask a return"
- Following the steps in the process A file will then be open so that you can get a return slip and you can follow all the steps! And voila !
For all orders placed from the rest of the world, we unfortunately cannot yet take the feedback. You can send your package without forgetting to indicate your name, the reason for the return, your order number and a little love word for our teams, at the following address:
- M-Moustache c/o Logistics Efilog
- 2 rue des Taillandiers
- 72800 Le Lude France
And for your money? Don't worry, Mr. Mustache is there for you. Your refund (total or partial) will be made to the maximum within 30 working days of receipt of your package. The refund is made by us, and by bank transfer, to the customer's order in accordance with the information provided when ordering. So fill the information well! Finally, we prefer to specify it, but as you are clever, it is obvious that the damaged, incomplete, salis or without the original packaging will be neither taken up, exchanged, nor reimbursed. We are nice but still. A final clarification, and not least: do not hesitate too long, because beyond the period of 30 days from delivery, the goods will be neither resumes, nor exchanged, nor reimbursed. Is it all understood? If you have any questions, do not hesitate, you know where to find us! (Customer service, of course.)
Note that all purchases made from one of our resellers or on a marketplaces are directly treated by them, we therefore invite you to contact them directly.